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General FAQs

We have been in the business since 2000. We provide hosting solutions for a small, medium and large enterprise. AXIALWORLDWIDE.NET has solutions for your business.

Yes, our technical support center is open 24 hours 7 days a week to provide customer service, around the clock. You will receive Email and Telephone Support for immediate problem resolution.

We have Data Centers in India and US.

Shared Hosting

Web Space is the amount of disk space you purchased on the server to host your website files.

After activation of your Web Space, you will be get login details of control panel user name and password to your email id. You can access your web space and create email accounts after logging in to the control panel.

We offer a choice between Linux and Windows web hosting platforms. While both are very reliable and widely used platforms, each has their specific advantages. If your website is developed using microsoft technology like ASP.NET, MS Access and SQL database then Windows hosting will be the right choice. If it is designed using PHP and My SQL / PG SQL then you should take a Linux hosting plan. If you are using only html pages your website will work on both linux and windows.. Globally most of the websites are hosted in Linux Platform.

Please note that you will have to use the nameservers associated with the control panel you are hosted on. Each control panel has two configured nameservers. In order to confirm which nameservers you should use please refer to the email sent to you at the time of your account creation.

AXIALWORLDWIDE.NET guarantees 99.5% bandwidth uptime for all HTTP and HTTPS requests per calendar month on the above service plans. Any outages lasting a minimum of 15 consecutive minutes are considered a service outage for calculating availability.

We offer webmail for all our email hosting plans and the customer will be able to access your email from the web from any remote location that has a connection to the Internet. This can be accessed from url http://yourdomain.com/webmail/

Dedicated Server

We offer both Microsoft and Linux operating systems in our Dedicated Servers , Microsoft 2003/2008 Cent OS, Red Hat and Fedora.

We offer Plesk and cPanel control panel options

Hardware changes can be made at any time to any of our servers. Changes may affect your setup and monthly recurring charges.

By default every Dedicated Server is provided with 1 static IP address You can buy as many required at additional cost .

We offer support via a user friendly email ticket system. We also offer telephone, and remote login support. Remote login support are for an additional fee based on the technical problems escalated to our support team.

You are free to load any applications you wish as long as they are not in violation of our Terms of Service.

We are referring to instances when we have to physically reboot your server. You are free to reboot your server remotely by yourself at any time, at no charge. This is one of the many benefits to having your own dedicated server.

All the Servers of customers are connected to a 100 Mbps port.

This is your own dedicated server. You will have complete root access control over the server.

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